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Frequently Asked Questions
How to order a made-to-measure bridal dress?
The ordering process is simple. Simply choose your dress style, provide your measurements using our measurement guide, and we'll get started. We'll keep you updated throughout the process to ensure your dress fits perfectly.
What's the turnaround time for a made-to-measure bridal dress?
Typically, it takes X weeks from order to delivery. Factors like dress complexity, fabric availability, and customizations may affect the timeframe. Rest assured, we strive to deliver your dream dress on time without compromising quality.
Can I customize the design of a made-to-measure bridal dress?
Absolutely! You can request alterations such as neckline adjustments, sleeve additions, or train modifications. Let us know your preferences during the ordering process, and we'll do our best to accommodate your requests.
Made-To-Measure
Dream Dress Process
Why Do Customers Trust Us?
Perfect Fit For Your Body
Stress-Free Experience
Customized Customer Experience
Why Do Customers Trust Us?
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Shipping
We know that you’re excited to receive your VILLAIN order and that you just can't wait for it. We can't wait for you to get it either! Rest assured that we’re working hard to get your order to you as quick as possible.
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Hassle-Free Exchanges
We hope that you are happy with your purchase from Villain.
However, if this is not the case, we will refund an item you are unhappy with, within 14 days of receiving your order. The item must be in their original condition, unused, and with all tags and packaging intact.